FAQ | MIDSure

FAQ

Frequently asked questions

Find answers about authorised checks, result states, reports, and account access.

What does MIDSure check?

MIDSure helps authorised organisations check insured status for submitted registrations and keep attention items visible. Where enabled, related MOT and tax indicators can sit alongside the insurance workflow.

Who can submit a vehicle?

Only organisations or representatives with a proper vehicle administration reason and authority should submit a registration. Customers remain responsible for keeping lists accurate.

How should teams use a result?

Use each result as a point-in-time status signal for your own vehicle administration and follow-up records.

What happens when a vehicle shows not insured?

Treat it as an attention item. It may mean the vehicle is not insured, the data has not updated, the registration was entered incorrectly, or the result was unavailable.

How are recurring checks managed?

One fresh insured-status check uses one credit. Accounts can plan with check activity and use low-balance reminders based on fleet size.

Can teams keep reports?

Check activity can be kept in customer-safe records and reports for administration, billing, support, and audit needs.

Can I use MIDSure for client vehicles?

Yes, where you have authority and a proper administration reason for the registrations you submit.

Where do teams sign in?

Account access is through the MIDSure workspace at mid.fleetflow.co.uk.